Frequently Asked Questions

Click to expand each question.

How long does a treatment session last and how often do I need to come for physical therapy?

Every person is seen for an initial one-hour long evaluation. Your initial visit gives your therapist the information they need to assess your problem, determine a prognosis, and create an individualized treatment plan. Your therapist will discuss this plan with you at your initial evaluation. You may attend therapy sessions 1-2 visits per week, depending on your condition.

How can physical therapy help me with dizziness or imbalance?

Your physical therapist will evaluate you for potential causes of dizziness and imbalance by having you perform certain body movements, balance tests, head positions, and eye movements. Depending on your specific issue, your therapist will give you individualized exercises to perform both with supervision in the clinic and at home on your own. These exercises will likely increase your dizziness and imbalance a small amount; however, this increase in symptoms is critical for recovery and healing from your condition.

Most people only go to therapy 1-2 times each week. Balance, vestibular, and strengthening exercises need to be done almost daily to get the improvement you need. And yes, physical therapists can tell if someone is doing their home exercises or not.

Do you treat other issues besides dizziness and imbalance?

Yes! While we are specialists in vestibular physical therapy, our therapists treat a wide-range of orthopedic and neurologic conditions as well. Please see our Commonly Served Conditions page for more information.

Why does Physical Therapy take longer than I had thought?

Physical therapy takes patience and perseverance. Different injuries require certain amounts of time to repair and heal. Physical therapy is not a quick fix and if you want lasting results, you need to see the program through to the end.

Where are you located? Do you have parking?

We are located at 1750 N Humboldt St., Suite 101, in Denver, Colorado.  We are close to St. Joseph’s Hospital, about 1 mile east of downtown Denver. See Contact us for a map and directions. Beware that map apps may default to S. Humboldt but our clinic is located on North Humboldt, between 17th and 18th Avenues.

Free parking is available in any of the office parking lot spots directly in front of our building even if all visitor spots are taken. Wheelchair access is located to the far right when looking at the front of the building.

Will I be able to drive home after my visit?

Most patients are able to safely drive home after their visit. However, if you are very dizzy or off-balance prior to your appointment, you will likely require a ride home.

Do I need a physician’s referral for physical therapy?

Colorado allows you to see a physical therapist without a physician’s referral, however some insurance plans may require you to have a physician’s referral. Please check with your insurance plan.

Do you take my insurance?

We accept most major insurance companies and strive to be in network whenever possible. Please call your insurance to verify that we are in-network with your specific plan. We are out of network with Aetna, Cigna, Medicaid and Rocky Mountain Health Plans. We offer self pay options for out of network plans.

Will my insurance cover all costs associated with physical therapy?

It depends your specific insurance plan. Often, there is a deductible that must be met first before insurance makes a payment for your visits. Deductibles vary greatly across plans. After the deductible is met, patients may be responsible for paying a certain dollar amount for each visit (co-pay) or percentage of the total cost of each visit (co-insurance), until the out-of-pocket amount is met.The out-of-pocket amounts vary. Please check your insurance for details. Additional fees may apply for completion of legal or disability forms.

Do you provide appointments virtually or via Telehealth?

Our therapists have been providing virtual or Telehealth visits since 2017. We use a private and secure video-conferencing platform and provide you with a simple link to click to easily start your session. You will need a computer, tablet, or phone with a webcam.

Who do I contact with billing questions?

Our partner billing agency, WebPT, processes all of our insurance claims and sends all statements to patients. If you have further questions, please call WebPT at (855) 406-0222.